GT99 takes the privacy of every member seriously. This document clearly explains what data we collect, why we need it, how we protect it, and your rights as a member regarding your personal data. We have written this in plain language – not dense legal jargon that leaves you more confused than informed.
These principles form the foundation of how GT99 handles every piece of information you entrust to us.
Important Note: By registering for or using the GT99 platform, you confirm that you have read and understood this Privacy Policy and agree to the way we process your personal data as described in this document. This Policy forms part of the Terms & Conditions GT99.
This Privacy Policy is issued by GT99, an online casino platform operating under the domain gt99-play.net. It describes our privacy practices regarding the collection, use, storage, protection, and disclosure of personal data belonging to members who use the GT99 platform.
We are committed to protecting the privacy of everyone who interacts with GT99 — whether during registration, throughout their use of the platform, when making deposits or withdrawals in MYR, or when contacting our customer support team. For GT99, data protection is not merely a legal obligation — it is part of our responsibility to every member who has entrusted us with their personal information.
This Policy applies to all GT99 platform users regardless of access method — whether via desktop web browser, Android smartphone, iOS, or any other device. It also applies to individuals who contact customer support even if they have not registered as a member.
If you have any questions about this Privacy Policy or how GT99 handles your personal data, contact us at support@gt99-play.net. We are committed to responding to privacy enquiries within 5 business days.
GT99 collects the following categories of personal data from members and platform users:
GT99 never collects credit or debit card information directly. All financial transactions are processed through licensed third-party payment gateways that comply with PCI-DSS standards.
GT99 uses collected personal data solely for legitimate, clearly stated purposes. We do not use your data for purposes unrelated to the services you agreed to upon registration.
| Purpose of Use | Data Used | Requirements |
|---|---|---|
| Identity Verification (KYC) | Full name, MyKad number, date of birth, address | Mandatory – AML legislation |
| MYR deposit & withdrawal processing | E-wallet data, bank account details, transaction records | Mandatory – core services |
| Account management & security | Email, phone number, IP address, session logs | Mandatory – platform security |
| 24/7 customer support | Name, email, interaction records | Mandatory – core services |
| Promotional communications & bonuses | Email, phone number | Optional – with consent |
| Usage analytics & platform improvement | Technical data, usage patterns (anonymised) | Optional – legitimate interest |
| Legal compliance & regulatory reporting | All relevant data categories | Mandatory – legal obligation |
GT99 will not use your data for fully automated decision-making that has legal or significant effects on you without human intervention, except in cases of fraud detection where automated temporary action may be taken to protect the platform and other members, and will be promptly reviewed by a human team.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable data protection regulations, GT99 processes your personal data on the following bases:
If you would like to know the specific legal basis for any particular data processing activity not described here, please contact us at support@gt99-play.net and we will provide the relevant information.
GT99 does not sell or trade members' personal data to any party. However, to deliver fully functional services, we share certain data with the following categories of third parties under limited and controlled circumstances:
In all cases where data is shared with third parties, GT99 ensures that appropriate data protection agreements are in place and that those parties adhere to security standards equal to or higher than GT99's own.
GT99 never shares members' personal data with advertising companies, social media platforms, or any marketing entities without your explicit consent. No third-party marketing profiles are built using GT99 member data.
GT99 implements comprehensive technical and organisational security measures to protect members' personal data from unauthorised access, disclosure, alteration, or accidental destruction.
The key technical security measures implemented by GT99 include:
While GT99 takes all reasonable steps to protect your data, no security system can guarantee 100% protection against every threat. You also play an important role in keeping your account safe — use a strong password, enable 2FA, and never share your login credentials with anyone.
GT99 retains members' personal data only for as long as necessary for the purposes set out in this policy, or as required under applicable Malaysian law.
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC data | 5 years after account closure | AML & legal requirements |
| MYR transaction records | 7 years after transaction | Tax & audit requirements |
| Game activity logs | 3 years after activity | Security & disputes |
| Customer support records | 3 years after last interaction | Service quality & referrals |
| Technical data & access logs | Rolling 12 months | Security & fraud detection |
| Marketing data (if consented) | Until consent is withdrawn | Member consent |
Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered. For data that must be retained longer due to specific legal requirements, GT99 will notify members if required to do so.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and GT99's privacy policy, you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you. GT99 will provide this in a readable format within 30 business days.
Request a correction of any inaccurate or incomplete data. We will process such requests within 15 business days.
Request the deletion of your personal data under certain circumstances — for example, when the data is no longer needed for the purpose it was originally collected.
Object to the processing of your personal data for specific purposes, including direct marketing. Such objections will be acted upon promptly.
Request that we restrict the processing of your data under certain circumstances while an investigation or dispute is pending.
Request your data in a structured, machine-readable format for transfer to another platform should you choose to do so.
To exercise any of the above rights, submit a written request to support@gt99-play.net with the subject line "Privacy Rights Request – [Type of Right]", along with your full name and GT99 account number for identity verification. GT99 will acknowledge receipt of your request within 3 business days and will process it within the timeframe stipulated by law.
GT99 uses cookies and similar tracking technologies to ensure the platform functions correctly, enhance the user experience, and understand aggregate usage patterns.
Types of cookies used by GT99:
You can manage cookie settings through your web browser's preferences. Disabling certain cookies may affect the functionality of some GT99 platform features. Major browsers such as Chrome, Firefox, Safari, and Edge offer detailed controls for managing cookies.
GT99 does not use third-party cookies for targeted advertising. Third-party cookies in use are limited to technical service providers that assist in delivering GT99's services, and all are subject to strict data protection agreements.
GT99 reserves the right to amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer. The "Updated" date at the top of this document will always reflect the latest version.
When significant changes are made to this Privacy Policy, GT99 will notify members via:
Continued use of the GT99 platform after the effective date of any amendment constitutes acceptance of the revised policy. If you do not agree with any changes, you have the right to close your account and request a withdrawal of your remaining MYR balance before those changes take effect.
For any enquiries, concerns, or requests relating to your privacy and personal data protection, please contact the GT99 privacy team:
If you are unsatisfied with GT99's response to your privacy request, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant regulatory authority under applicable law.
GT99 is committed to protecting your personal data with 256-bit SSL encryption, never selling your data to third parties, complying with Malaysia's PDPA, and respecting your privacy rights at all times. For full details about your rights, please refer to Terms & Conditions and Responsible Gaming us.
GT99 protects every member's privacy with 256-bit SSL encryption and a transparent privacy policy. Register today and enjoy over 700 games — slots, live baccarat, poker, and virtual sports — with easy MYR deposits via Touch 'n Go, GrabPay, or DuitNow.
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